Shipping and Handling
All orders are shipped by UPS ground. Most orders are shipped within 24 hours and the customer can expect to receive the order within 2-5 business days depending on location. Seasonal items may also take longer due to high demand. Refusal to accept a delivery, for whatever reason, will result in a charge to the customer's account for both arrival and return costs (plus any storage charges), pending resolution. The customer or a designated person (eg. neighbor) is responsible for signing for items as necessary.
Restocking and Return Policy
Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick, package and dispatch. A 15% restocking fee must therefore be assessed for orders cancelled once the checkout process has been completed. Customer must bear all shipping costs on returns and retain proof of shipment until item is received by us. Customer must obtain authorization from Prime Pool Market, Inc. before returning any product. Unauthorized returns will be refused. Returns and exchanges must be made within 30 days of purchase and include all literature, warranty cards etc. Customer's account will be credited the full amount of the returned item--less any applicable charges--only if the item is in original packaging, unworn and unused. Refunds and credits may take up to two weeks to be processed and mailed or posted to customer's account. All returns should be sent by UPS or FedEx and not by US Post. Prime Pool Market, Inc. is not responsible for returns that are lost or damaged in shipment and suggests that customers insure their returns. Clearance, sale and special order items may only be returned if defective and only for replacement, not refund. All sales are final (no returns) on the following items: Pool chemicals, alarms, heaters and pool liners (if opened or unfolded.) Manufacturer warranties still apply.
